IT Operations Analyst- Mumbai

IT Operations Analyst- Mumbai

You will be responsible for supporting the ERP Systems Support Teams corporate enterprise revenue systems for global end-users. You will be a part of 2nd line support team following ITIL practices.   

The team will be focused on delivery of 'business as usual' IT activities, managing the implementation and reporting of governance activities to ensure consistency in our IT service along with providing an escalation point for the IT Helpdesk team.

Type of contract
Permanent
Grade
Senior
Area of Expertise
Business Services
Region
Middle East, India and Asia
Office / Project Location
Mumbai
Ref No
5398

The team will be focused on delivery of 'business as usual' IT activities, managing the implementation and reporting of governance activities to ensure consistency in our IT service along with providing an escalation point for the IT Helpdesk team.

 What is involved in the role?

 

  • Provided Application support for systems (Agresso ERP & Deltek Vision CRM)
  • Root cause analysis and problem identification
  • My primary responsibilities include: BAU activities, Global operational and providing seamless support to end users across 11 countries. (Europe, US and AIME region)
  • Maintains and improves the technical processes related to application support.
  • Proactively monitoring the system & system processes/logs for any failures.
  • Escalate to application vendors where necessary and coordinate with vendors to ensure prompt incident resolution.
  • Handling Admin level issues on AD, Exchange, O365.
  • Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis).

Performs audits every quarter and every month on time.

 What do I bring to the role?

  • A Bachelor’s degree in Computer Systems or a closely related field
  • Three years of increasingly responsible experience in an information technology environment. Demonstrated knowledge of systems analysis and information technology principles;
  • Experience with reporting and analytic applications from the Technical support perspective (application support, end-user support, etc.);
  • Customer service minded and solutions oriented;
  • Ability to exercise substantial judgment and work with limited supervision. Ability to handle multiple tasks and prioritize based on criticality 
  • Excellent written, verbal, interpersonal, and problem solving skills. 
  • Hands-on ERP/CRM and Microsoft SQL Server experience required.
  • Experience with Microsoft Office applications

Desirable skills; 

  • ITIL v3 certified;
  • Microsoft SharePoint, Citrix, and ServiceNow, SQL transact, PowerShell and PowerBI experience a plus.

Why BuroHappold?

We are able to offer an opportunity to work with a global consulting practice and progress your IT career with our friendly, collaborative team. Working with a variety of software packages and becoming involved in a range of IT support initiatives, we will encourage your personal and professional development in all areas of IT.

 

 

Buro Happold is proud to be a practice of a diverse range of professionals. We actively promote inclusivity to enable every individual to reach their full potential, the more inclusive we are the better our work will be.

We are working to change the lack of representation of minority groups in the built environment, and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Diverse people with different experiences develop the most innovative and elegant solutions through collaboration.